Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products have been customized, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
If ordered goods are refused by Buyer or returned to Seller due to Buyer's failure to accept delivery, Buyer shall remain obligated to pay the purchase price and will reimburse Seller for all shipping fees incurred by Seller, and Seller shall be permitted to impose a twenty percent (20%) restocking charge.
BUYER'S INSPECTION UPON RECEIPT OF SHIPMENT - Buyer shall inspect the goods as soon as received. If any loss or damage is discovered, Buyer must notify both the carrier and Seller immediately. Buyer is responsible for filing all claims with the carrier. Seller will cooperate with Buyer in filing claims with the carrier.
To complete your return, we require prior authorization. Email (email@example.com) or call (1-84-GOSTRAPS) for authorization.
There are certain situations where only partial refunds are granted: (if applicable)
* Product with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 90 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged, with prior approval. If you need to exchange it for the same item, send us an email at: email@example.com and send your item to: PO Box 213, Coppell, TX, 75019.
To return your product, you should mail your product to: PO Box 213, Coppell, TX, 75019, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
- Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.